Frequently Asked Questions
Update to COVID-19 testing requirements for travellers from China, Macao and Hong Kong
The COVID-19 testing and self-isolation requirements for entry into Gibraltar have been amended in line with the latest advice around the current situation in China.
COVID-19 is currently spreading rapidly in China, where there has been low levels of vaccine uptake. Whilst China is expected to reopen borders to international travel, the Director of Public Health has recommended that travellers arriving in Gibraltar from China or the Special Administrative Regions of Macao or Hong Kong must be tested, as a precautionary measure.
Update to COVID-19 testing requirements for Entry into Gibraltar (from 2nd January 2023).
When do I get my lateral flow test result?
Within 30 min to 60 min you will be sent an SMS message (to your phone) notifying you of your test result.
I have not received my Test Barcode by email?
Check your junk or spam email folder to see if our email with your Test Barcode is in there.
Will I get a lateral flow test certificate after I have done a test?
GHA confirmatiory lateral flow tests do not come with a test ceritificate.
What is the process to book or register for a rapid test?
- Once you have registered you will receive a barcode via email. Come to our Clinic at 53 Irish Town, Gibralatr.
- There is no specific date or time to have your rapid test once you have booked online.
- You will be informed of the test result via text mobile phone text message and email within 30 to 60 minutes after your test.
I have not received my Test Barcode by email?
Check your junk or spam email folder to see if our email with your Test Barcode is in there.
Will I get a lateral flow test certificate after I have done a test?
If you have paid £30 for a Travel or Aytime Test you will receive an electronic test certificate. Within 30 min to 60 min you will be sent an SMS message (to your phone) notifying you that an email has been sent to you with your test result and test certificate.
I have not received my Test Certificate by email?
Please check your junk or spam email folder to see if the email with your result and certificate is in there.
What happens if my plans change. Does the test I paid for expire?
Your test sits in our system as 'Pending' until they are used. Tests will expire 90 days after the date of purchase.
What type of rapid test will be taken and how does it work?
View information about our rapid test here
What is the minimum age for a lateral flow test?
Please Note: Testing is only available to individuals 6 years old and older if requested by a parent or guardian.
Who can take an Anytime Test?
Tests can be taken by travellers to other countries that require a lateral flow (antigen) test. Tests can be taken by anyone wanting to prove they do not have Covid-19.
- There is a flat fee of £30 payable in advance of the test.
- Your result certificate will be sent via email within 30 to 60 minutes after your rapid test.
Where is the Rapid COVID-19 Testing Service located?
The Rapid COVID-19 Testing Service is located at 53 Irish Town, 1st Floor.
How do I contact the Rapid COVID-19 Testing Service?
You can contact us via email at info@mms.gi or phone +350 2250 2248.
What is your Refund Policy?
Please email your cancellation request to info@mms.gi Please note, we can only process refund requests submitted via email, not by phone, so please do not call us. Your reason for cancellation will not affect your right to cancel the order. Our team will then process your request for you upon receipt. Please note that refunds will not be given 60 days after payment of tests.
What are the Civil Contingencies Emergency (Coronavirus) Regulations?
The emergency regulations lapse at the end of the period of 30 days beginning with the date on which they are made or at such time as may be specified in the regulations. It is the individual’s responsibility to ensure that they follow the most up to date regulations. Latest regulations can be accessed by visiting www.gibraltarlaws.gov.gi
